Reviews (1)

Today I had to help my mother who was very distraught about her experience with Shapiro MD. She had accidentally ordered a recurring subscription that includes an $80 box of shampoo and other products. She must have fallen for some sneaky option when checking out that gives her a 10% discount but makes her order recurring.

So I called the support line and was told to hit 2 for customer support. After doing so I have my phone number repeated back to me then the robot said an agent will contact you, but if you'd like to stay on the line and wait for an agent, hit star. I hit star, then I'm told an agent will have to get back to me in 24 hours...So their phone line support straight-up lies to you. Garbage.

I then move on to live chat on their website. I explain the situation to a "Jose" and then I'm asked to provide the order number. I provide it and after 10 minutes he tells me it is recurring due to accepting terms and conditions to the discount club to get 10% off.

Now I'm sure this was stated when my mother made the order but she's not great with this stuff so I guess she missed it. I wouldn't put it past them to have put these details in the fine print.

Anyway, I go off about how terrible their service is including the phone line mess I went through (I tried calling 3 times). Jose gets going on a tangent about how it's Black Friday and the staff should have gotten back to me on the phone and I shouldn't have received the "we'll contact you in 24 hours" message. It kind of seemed like he was wasting time.

I then tell him to try his best to cancel this order and he replies by offering to push back the order to a further date and change the billing cycle by adding more days in order to not lose the discount. I persist and tell him I'm done with Shapiro MD and ask "Can you cancel the order? Yes or no?"

It was yes apparently, and I finally got the cancellation email. But wait, there's more.

I ask for a case number and his employee number, but uh-ohm neither exists. I told him I'll be taking screenshots of this text exchange and he said if I want confirmation he highly advises I try calling because he had tried it just then and his co-worker picked up. I call his bluff and tell him to give me the number he used - it was the same I used multiple times already.