Buyer beware! I paid $90 Canadian for this app. Once I downloaded and opened it, I realized it was based on a high-fat Keto diet. I am vegan and don't eat animal products of any kind so I immediately asked the company, DoFasting Vilnius, to cancel my subscription. They did so immediately but would not refund my money because they have a no-refund policy, which is listed in their Terms & Conditions. My credit card company checked into them and found they are an overseas company with no known business practices. I am very disappointed and am now stuck with paying for something I can't use.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
Link to this Review
Company Response from DoFasting
Dear Cella,
Thank you for your review. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. You can always choose vegan meal recommendations on our app, there is three options in the app 'Regular diet (I eat meat)', 'Vegetarian diet' and 'Vegan diet', in addition, you can select allergies.
A full refund can be issued if the product found faulty. Yet, we cannot provide a refund if you simply changed your mind or don't want the app.
Unfortunately, in this situation, we are not able to provide you with a refund.
Please see our refund's policy which is stated in our Terms & Conditions:
5.2.4. the Company follows a no refund policy, unless the product is proven to be not as described or faulty. In such cases, client must contact our customer support at hello@dofasting.com within 14 days upon purchase and provide detailed information proving Company's product fault (with visual proof attached). Once a refund is issued, Client no longer has the access to Company's product. All refunds are applied to the original method of payment. By purchasing from the Company's website, client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
Our team strives to make our app as much innovative as possible and even more useful features are on the way, including food logging option. We truly hope you'll give us another chance to earn your trust.
If you need our assistance or consultation - do not hesitate to drop us an email at hello@dofasting.com.