I decided to give Carvana a try after being in an accident that left me with a broken ankle and some other injuries. I was in need of a replacement family vehicle fairly quickly and unable to walk around big dealerships or drive far. The overall experience has been smooth. The ease of the transaction completed online or through the app is unmatched. I appreciated all the customer service reps, from every phone call received to the delivery drivers. I ultimately ended up trading in my vehicle once within the 7-day guarantee just because I wanted more features.
I believe the detailed pictures did the vehicle justice. The stains and dings look worse online than in person in my opinion. These cars appear to be well-maintained and love that they only provide vehicles that have no prior accidents!
Some bad things: the vehicle description and the actual vehicle I received did not match. I was expecting an SEL and received an SE (the vehicle sticker matched so I am ok). My 2nd delivery was late which was reportedly due to detailing. When I receive the truck, it was still covered in dust/dirt on the top and the inside smelled of wetness (mildew) as if they were rushing and did not let the seats dry.
Overall, still a good experience.
Bottom Line: Yes, I would recommend this to a friend
