Keith Z.
Tampa, FLMember since December 2019

Reviews (1)

    • Dec 10, 2019
    • Verified Reviewer

    NewDay USA

    Poor Veteran/Customer Service

    Overall Experience:

    Always needed one more thing...process delayed and interest rate lock expired. Agent had to re-lock rate but would not get new rate even after Feds lowered interest rates another 1/4%, closed on Saturday, the 23rd of November, Agent stated loan will fund on Friday, the 29th of November and consolidation checks will be delivered Saturday, the 30th of November by overnight carrier. Monday, December 2nd has come and gone with no overnight delivery. Called agent and asked for the name of the carrier and tracking number but he was unable to provide and can not confirm if anything had even shipped out. So still waiting...without any information. And this was a VA Refinance with significant cost and funding fees. Big mistake!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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