Though my dog enjoyed Dr. Marty's, they have terrible customer service and delivery takes so long - your dog might die waiting for it to arrive. My first order was ok - a bit of a wait. My second order never came, they reordered it, half of it came and I am still waiting for the other half to arrive. My order was placed on November 3 and I am still waiting for the second half of my order. I am sure Dr. Marty already got his money (and yes it is costly) but my doggies are still waiting for their treats. Also, the second order of dog food did not seem similar to the first and my dog does not like it as much. I will not be ordering from Dr. Marty once the rest of my order arrives.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpfulLink to this Review
Hi Michele. My name is Kat and I am with Dr. Marty Pets. I am sorry to read your review of our customer service. Dr. Marty Pets prides itself on our exemplary customer service, however, in your case, we dropped the ball. As a courtesy for your trouble, I would like to offer a full refund on your order. Please email me at email@example.com so that I may assist you right away. Thank you for taking the time to share your experience. We appreciate all our feedback and will look at this as a learning opportunity. I wish you a wonderful day and I look forward to hearing from you.