Dale S.
ColoradoMember since December 2019

Reviews (1)

    • Dec 11, 2019
    • Verified Reviewer


    Zero results, terrible customer service.

    Overall Experience:

    I ordered a 2-week trial for $5.00. They sent the bottle with some directions to call a prerecorded message before taking your first dose. I called the number and listened to a long spiel about the capsules not working well unless you workout/exercise daily, and eat a healthy diet. I'm sure that we'd all get a great experience if we just followed those guidelines instead of taking the large horse pills that they sent. I opened the bottle and the first thing I noticed was the terrible smell and taste. You need to take three large capsules daily. The capsules smell and taste like something you'd feed to a horse or cattle. Hours after taking them I started burping up that same bad taste. Took the capsules regularly for the 2-week period and recognized none of the benefits that they advertised in there marketing. I suffer from sleep apnea and use a CPAP for this condition. What I did notice was increased apneas every night. This means that I was having additional problems sleeping, therefore I was waking up feeling tired, and drowsy.

    They utilize a "gotcha" type marketing campaign that forces you to remember to cancel your trial prescription or they will automatically send you another month's supply of pills and automatically bill your credit card $74.95 for the next month. This is a lot more than the cost to purchase it yourself from GNC, Amazon or any other source that you can find at brick and mortar stores or online.

    When you actually do call customer service to cancel your trial prescription, they force you to send them back the unused pills to get your full refund. I find this practice appalling since they obviously can't resell the unused portions to another customer after you return them to the company. Or maybe they actually do repackage them and send them to some other unsuspecting customer who knows?

    You can tell by talking to the customer service reps on the phone that they have heard this complaint numerous times. They even seem to have a planned typed-out response to your complaint about getting billed for the next month. Referring to the email that they send you when you start your free trial, it is not quite clear that when they "guarantee a 30-day money-back guarantee" that you must send them back the unused pills or you will only receive a portion of your money back as a refund. I find this to be deceptive marketing practices at best, and terrible customer service policies from a company that claims to have such a great product.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

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