I was told I would get my new smile started within 4-6 weeks of the order date. 10 weeks went by, 6-8 representatives, and 5 different stories - they NEVER came in the mail. I was lied to MULTIPLE times, I was devastated because I took a chance in order to feel better about myself and they completely let me down. I emailed corporate with screenshots of all the different stories I was given via live chats/emails/phone calls, but heard NOTHING back. This is a company FILLED with empty promises and constant lies. They are money hungry and feed off of the desperation of those who want a better smile. DON'T USE THEM, I PROMISE.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
We appreciate you leaving us a review, Jordyn. We are disappointed to hear about this and would be happy to help with any concerns. I'm following up with you privately to get some additional information to see how we can assist. Best, Madison.