Would not recommend or ever buy again from Vroom. After purchase, I had received an email stating the car was in final inspection and that I’d be receiving updates on the process and delivery confirmation within 5 days. Seven days passed, no emails no updates. Finally, on day 8 I received an email that it was going to be delivered that same day. I had already called on day 7 demanding to know what was happening and obtained their driver's phone number since it was already en route and I was not notified. Upon delivery, the car's interior, inside doors and door jams were filthy and very obvious the car has been sitting for weeks in a lot and had not been detailed. This vehicle also did not come with a recent oil change so upon delivery, I also had to drop another $100 for that! Original vehicle description also listed a sunroof which it does not have.
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Jessica, we regret you had this experience with us. Customer satisfaction is at the top of our priorities so we regret to hear we did not meet your expectations. If you would like to further discuss this, please don't hesitate to reach out to us at: feedback@vroom.com. - Vroom Team.