Reviews (1)

Started my journey with SmileDirect in February of 2018, after several tries on satisfying modes, receive my 6-month supply of correctors. May 7th I started. They said they would alert me when to change to the next set, at first they were there, but that changed no more alerts. I was pleased with the corrections that were happening, October 21st was my final finished date, but I was not happy with my number 7 tooth, hadn’t turned as much as I would have liked, new scan was done and received 3 months of correctors. After those months, my dentist said it would be best to do a crown on number 7 tooth. On July 8th I received my crown, after returning from a vacation end of July, went to have my final scan done on August 30th, still waiting. They said the retainers were delivered September 17, but not here. Reordered on October 3rd, they sent a top only from a scan that was done in January, October 21st. October 31st talked with someone higher up and said no problem, we’ll get them ordered. November 19 called and the gal said there was nothing on order. The gal never ordered the retainer. So on November 19th ordered again. Calling every week to make sure it’s on order, November 27 and December 5.

So I am still waiting for my retainers from a scan done August 30th.

I am very pleased with the results which I am nursing my last set carefully until my retainer gets here, hopefully next week.