Donna C.
Macon, GAMember since December 2019

Reviews (1)

    • Dec 12, 2019
    • Verified Reviewer


    Regarding customer service and returns

    Overall Experience:

    I placed an order for the DermaSuction and called to check the status after 5 weeks. The customer service rep said there was no record of me ordering that item by my email address. I went ahead and placed the order taking his word that it was never ordered. Two days later I got my bank statement from my bank and saw that it had been charged to my account. I quickly called the company and asked them to cancel the second order since I evidently did place the order over a month ago. He told me it was too late that it had already been picked for shipping. I asked him for the status of my first order and he said he couldn't tell me because it hasn't shipped yet. He was very careful with the terms he was using. According to him, it is "picked" for shipping immediately and then after that it waits to be shipped and he had no information on when it would be shipped or what company does the shipping. He would not discuss canceling the order but offered $5.00 off instead and give the second one as a gift. This seems very shady and I am wondering if I will even get the first one. I did, however, call my credit card company and dispute the order for the second one in which the customer service rep told me I couldn't do. I would not recommend dealing with this company at all. My rating is actually a zero.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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