Karen B.
United KingdomMember since December 2019

Reviews (1)


    • Dec 16, 2019
    • Verified Reviewer

    Heal-n-Soothe

    Paid for and never received anything, unauthorized monthly charge too!

    Overall Experience:

    I bought a bottle to try, declined the free trial and subscription, thought if it worked I would order more. Bought some rub-on cream too, paid for postage to the UK. Listed my full address and contact details.

    Seven weeks later, NOTHING had ARRIVED. Started being bombarded with emails from some back institute I have never heard of, apparently, I was a customer. I couldn't log in as I didn't have a password so did a password reset because they clearly had my email, and logged in. Well, there it was all set up with a subscription the whole works, things I have never authorized and never would.

    It came to my attention 7 weeks down the track when more money was taken out of my bank account a month later, about $50 USD. When I realized I had never received the first order, I had emailed asking where it was and forgot about it due to starting a new job. No reply to the email, so I found a customer support area on their website in my "account" area. It asked you to log in when you clicked on the "email us" button - it then told you that your password or email was not correct - over and over again.

    I checked the tracking online as the "order" had been sent via DHL, AND a second order had apparently been sent as well. DHL had not been given my full address, they were only given the town name, and country, and they were given an incorrect postcode as well. DHL was not given a phone number to contact me on. DHL said "failed to deliver" and nothing else. The second order did not even seem to arrive in the UK. I will be calling DHL to see what it was they tried to deliver, and what about the second order - DHL would not leave it at that if it was a parcel.

    I will be calling the company tomorrow, and advising VISA I have not received anything, and it looks like they never intended to send me anything legitimate - evidenced by the no complete address on what they sent (there was a complete and correct address on my order record in my account so I can only assume that to place an incomplete and useless address on what they sent via DHL was to ensure whatever they did send would not arrive).

    Bottom Line: No, I would not recommend this to a friend

    42 people found it helpful

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