Refund process was handled very quickly, which I appreciate, but I wouldn’t buy a car this way again.
Bottom Line: No, I would not recommend this to a friend
Mary, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive online experience with us. If you would like to discuss your experience in more detail, please contact us at (469) 660-1600 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. - Vroom Team.
I received a car from Vroom that smelled of burned rubber and oil, had multiple leaks and cracks under the hood, and needed an alignment. The manager from the company argued that they were not leaks, just seepage. The repair estimate was too large and they are buying the car back. I am left thinking they are running a scam hoping you will accept a bad car and repair it yourself. Huge hassle, no quality control check, waste of my time. Would never recommend buying a car from this company.