The overall purchasing process was easy and straightforward.
In the vehicle description some "imperfections" were listed.
Upon delivery of the car, we noticed that the car was not clean, had large stains on the driver and rear seat, and several paint chips.
After complaining, we got part of our cleaning/detailing cost reimbursed.
We decided not to go through the more complex repair process to go to a body shop and get the chips taken care of. Too much effort.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Carvana
Thank you for taking the time to share your overall experience with Carvana. It is disappointing to hear that your vehicle arrived in the condition that it did. Your vehicle should have never arrived in that condition, and for that, we are truly sorry. After reviewing your account, we see that you were able to work with one of our Inside Advocates to address your concerns. Please feel free to reach out to us if you have any additional questions or concerns at (800) 333-4554.