Reviews (1)

This is the first time I have bought such a major item sight unseen - except for a few photographs.

Here are the cons first...

More photos are the first thing Carvana could improve upon. Most reputable car dealership websites have lots (2 dozen or more) photos of each car. Carvana needs to fix this.

Second, why the heck do you folks not like scanned documents - they have much better resolution than a darn cell phone pic. I submitted high-resolution scans of some of my documents only to have them rejected. Something against PDF scans?

Third, at delivery we noted that the car had been previously owned by a dog owner, more effort should have been taken to remove said dog hair. We took an hour with lint rollers to get the back end clean. There was also a tad bit of odor. The fact that a dog had occupied the vehicle should have been disclosed.

Forth, the vehicle was delivered with its TPMS system uncalibrated. We checked the tires before resetting the system and found that all 4 tires were VERY overinflated by 13 to 20 psi. MFG says tires should be 35 psi - as delivered the lowest tire was 48 psi. We reduce tire pressures to 35 psi and reset the system.

Pros...

The process was definitely easy and fast. I thoroughly enjoyed not having to go to a dealership.

The finance rate was competitive.

Vehicle flaws were disclosed on the website (except dog owner).

Love the fact that I don't have to go to Tag Agent.

In summary, my experience with Carvana was generally positive. I would recommend them to anyone who hates lying, bait and switch car dealerships (beware Ferguson in Norman, OK).