Reviews (1)

Cheivia was our Smile Guide during my son's visit to be scanned on 12/7/19. We went to the CVS in Brandon. Cheiva was patient and explained the process to my son. He was nervous about starting with SmileDirectClub. Cheivia ensured him that he would receive the support needed in his journey towards a brighter smile.

I want to be clear that the five-star review is for the Smile Guide Cheivia.

SmileDirectClub is currently ranking at a 3 for me. I signed up during their Cyber Monday promotion. The day before my appointment, I called customer service to confirm the appointment and verified that my $200 Cyber Monday promotion was on the account. She stated that it was there and confirmed the appointment. During our visit, I was told by a customer service rep over the phone that the $200 credit had expired because I booked my appointment for Saturday. They never stated on their site that the credit would not apply if I selected a date they offered. The appointment was made on Cyber Monday. The customer service rep I spoke with the day before did not state the credit would expire. None of this information was provided until the Smile Guide was unable to find the promotion on my account. She did everything in her power to make it right. The service rep over the phone offered me a retainer in place of the $200. My son is dual enrolled as a high-school and college student. He was able to locate a student discount. This experience made me feel that this company could not be trusted and would not honor what they say. Cheivia's empathy and honesty are why I moved forward with my son's treatment. While I encourage you to go visit Cheivia at the Brandon CVS on Providence, be careful when it comes to promotions offered by SmileDirectClub.