I purchased the Livia machine directly from their website and it has now been 9 months since I sent the Livia machine for refund following their exact return instructions, STILL NO REFUND.
Despite my many attempts to get my money back "risk-free" as they boast on their website, I am still waiting.
I have emailed, used Facebook Messenger, and called a number of times in the past 9 months and never have received a refund.
I have managed to speak to a representative using 1-718-715-4647, although all they say is that they are working on my case. Now the phone number goes to an answering service that instructs the caller to dial a number to be connected (always a different number, every time I call) and after pressing the said number it simply hangs up.
If this isn't the definition of a SCAM, I don't know what is. DO NOT BUY LIVIA. IT DOESN'T WORK. YOU WILL NEVER GET YOUR MONEY BACK.
I have emailed:
Support firstname.lastname@example.org via zendesk.com
Wed, Oct 23, 12:23 PM
Your request (55629) has been received and is being reviewed by our support staff.
Valeria (Support) email@example.com Oct 23, 22:31 IDT
I want to assure you that you have been added to the refund list.
Your request regarding your refund has been already sent to my colleague from the Financial Department, so I am sure your issue will be fixed asap.
Used Facebook Messenger:
Hello Clio! My name is Valeria and I am a customer support representative at MyLivia project.
Let me please return to your case.
We have received your package in the warehouse and you were added to the refund list.
Please note that I've forwarded your request to the Financial Department again and reminded them about the necessity to process a refund for you.
Once I have any update from them, I'll contact you.
Bottom Line: No, I would not recommend this to a friend