For already many years I use the FixMeStick every few months to scan my PC's. I know this should be more often, but I try to live on the safe side, and let the FixMeStick confirm me on that.
It is not only "ease of mind" and easy to use, but yes, he does his job when you need him.
Also, the helpdesk offers an excellent service: quick and correct reaction, with the customer itself as priority, not the maximum possible profit for the company itself.
Bottom Line: Yes, I would recommend this to a friend