Easily the WORST experience of my life. Pictures and info on the website looked great. I get the vehicle on 12/3 and works fine on day one. Day two, the convertible is stuck in the down position. In south Florida of all places. Of course, it begins to rain. Took my car to Fiat Dealer on 12/5. Call on 12/6, they say they can’t even look at it until 12/9. Here I am almost a week later with no vehicle. I put in to have it swapped on 12/12. The delivery guy calls to tell me on 12/12 (the DAY of delivery, past the delivery time) he does not feel good dropping off a car in this position. It’s missing an armrest, the service engine light is on, and there’s no power cord. Exactly how does this company have almost 5 stars.
The delivery guy rejects the vehicle. I call Carvana furious. One person can’t tell what’s going on and why or where, nothing. A second defective vehicle that supposedly went under a 150-point inspection. 150 points but you completely miss a convertible top that has obviously been "GLUED" numerous times and ready to break any minute. Which in fact it did. I’ve been on hold for a solid 15 minutes and have yet to get a response on exactly what is happening. They have taken zero responsibility for me having to endure this. No way to work or even to get groceries. Again, it’s raining and there’s no way to protect the car. It’s getting ruined.
I have nothing nothing nothing nice to say about this company. Buyer beware. It may seem like a smooth and easy process but it’s nothing of the sort. Saying this is the first time this has happened is no consolation. I’m missing out on job opportunities and doctor's appointments for what reason. They did NOT offer to get me a rental vehicle in the mean time. Just sit home and wait for them to do nothing. This entire experience has been traumatizing. Will update with final outcome although I’m sure it won’t be good or to my satisfaction.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us with insight into your recent purchase with Carvana. A 150 point inspection is conducted on every vehicle to ensure it meets our top quality standards as it is never our intention to cause any stress or frustration. It is apparent that we dropped the ball in your case and for that, we are deeply sorry. After reviewing your account we can see you have been in touch with our post-sales team to provide an amicable resolution to your concerns. We appreciate your feedback as we will continue to use it to improve our customer experiences in the future. If you still have any lingering questions, comments, or concerns we encourage you to give us a call at (800)-333-4554.