I shopped at Zulily for years and I never returned an item. I had an issue with an item last year and they never fixed it. I still gave them a chance until I bought a watch for $340 and as soon as it arrived I saw it wasn’t functioning at all. I called in, they refused to return or exchange, they asked me to contact Citizen warranty (noting that the watch was brand new) and when I called Citizen, they assured me that they cannot cover anything that is not bought from a Citizen dealer and Zulily is not one of them. I even asked Zulily for a sales slip as they request and they never even provided that. They sent me the warranty that I can look up online. The manager itself hung up on me and customer service didn’t communicate with me because they don’t care about their clients. I just wasted $340 that I worked very hard to make because I trusted this company.
Never fall for them, go buy your stuff for the same price and most of the time it’s cheaper somewhere else. Better than regretting it later.
Worst company ever created. I will die before I waste another penny with them or support them in any way. I had more than 9 people of my friends and family referred by me, I made them all stop using it and I will spread the word as long as I’m breathing.
Go online and look for all the cases against their company and you will never give them business.
Bottom Line: No, I would not recommend this to a friend
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