Because of my unique situation, I was unable to drive or start the vehicle until the Carvana rep had dropped off my vehicle and left. Upon first driving the vehicle, the acceleration was extremely problematic and after taking it to the shop they also told me the bottom had extreme rust to the point components were falling off. The car has been in the shop more days than I've had it since purchase and I'm still waiting and hoping the shop can figure out what is wrong so I can drive it again. I want to love this company but got sold a lemon.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We are sorry to hear that your vehicle is having issues with acceleration and rust has been discovered on the bottom of the vehicle. These items should have been identified and repaired before the vehicle was posted on our site. We apologize this was not the case. When we miss something, we provide two options so our customers can choose how they would like to proceed. The first option is our 7-day money-back guarantee. Our customers can return their vehicle if they find something wrong, or if it’s simply not a good fit. The second option is to complete repairs with the assistance of our 100-day warranty. The warranty is included with every Carvana purchase and will take care of the necessary repairs. After reviewing your account, we see that the problem of acceleration has been identified and a resolution for the rust is in process. We appreciate your patience and feedback as we repair your vehicle, and we hope you are happy once repairs are completed.