So far, my new purchase from Carvana has been a great experience. I love the car, and the process of getting the car was rather simple. Getting approved for financing was a big deal, as other dealers would not approve me (especially with the terms Carvana offered).
It was a shame the vending machine was broken. Really wanted to see that in action!
The only issues have been getting my car through inspection. Small issues like license plate lights and tinted windows made the car fail, and those fixes were cheap. Carvana did approve to pay for those fixes, but the process of submitting a claim and finding the right service providers in "the network" was difficult. I just paid for the fixes myself.
The person who handed me the keys to my car did not seem to understand the laws in my state regarding getting a car registered, and calling Carvana proved similar issues. The guy walked in and out of the office 5 times to ask his boss questions, and I’ve been put on hold multiple times for the representative to get answers. I’m still not sure if I submitted the correct paperwork, but we shall see!
Even with these issues though, the overall experience has been great. The financing terms are competitive, and I really really love my car.
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
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