It has been a nightmare from the very beginning with you. I had to get 2 loans because it was not clear that I had to pay more than you advertised. This dropped my credit score 10 points. So thanks for that first. Next I had to insure the vehicle so your company could ship the car. This caused me to default on my insurance because I did not have any time to have a safety inspection performed within the 1-week period required by the state. Finally, the car was delivered with dog hair all inside of it. As well as a brake light is inoperative, and the repaint of the bumper is horrible. Rear wiper should have been replaced. Customer service granted me $100 for interior detail but never submitted it.
Your company is garbage as far as I am concerned. Much easier going to the dealer and at least they will fix issues and not give me a runaround! You do nothing but provide customer service and you failed at that miserably. I worked for Audi for 4 years so I know how this process should go. If I worked like your company does I would have lost my job. I will do everything to tell everyone I know how terrible your company is. Really! Dog hair all over the interior. You should be ashamed of yourselves!
Regards,
A very displeased customer.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for taking the time to share your Carvana experience. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer, and for that, we are truly sorry. All of our vehicles should be properly cleaned prior to delivery and we are disheartened that was not the case for your vehicle. After reviewing your account we do see that you have been in contact with our inside team to resolve these concerns. Please do not hesitate to reach out to us if you have any additional questions or concerns.