I requested my new aligner and they confirmed it on 11/12/19, they said wait three to four weeks and wear your last aligners until I get my new aligners. Now on 12/17/19, I contacted them because it’s been 5 weeks and they suddenly say they can’t even expect when they are able to ship my new aligners. Come on, they have never notified me until I call them and my last aligner is broken I don’t even know it is working anymore, what they say is go to CVS and buy a boil bite mouthguard, lol. Yes, this is how they treat their customers once we pay.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Hi Tatsuhito, thank you for taking the time to leave us with this review. We are concerned to see this as we did experience shipping delays but are working hard to catch up and prevent this for any future orders. In order to better assist, I will be reaching out via private message. Best, Jeffrey.