Clementine C.
New YorkMember since December 2019

Reviews (1)

    • Dec 24, 2019
    • Verified Reviewer


    Not ready for "Prime" Time...

    I cannot recommend PillPack for several reasons.

    They never shipped meds complete from the day I signed up. There was a transition and glitch that prevented the meds from coming all from PillPack. So for the first few months, I had to do a combination of PillPack and my Local Pharmacy to get all the meds required.

    However, once PillPack was ready to ship ALL the meds, they failed again to ship all the meds required. However, PillPack never notified me of any issues prior to failing AGAIN to ship all meds...for the third row in a month.

    To make matters worse, because PillPack never notified me of any issues, I ran out of meds. Not good!

    PillPack packaging has to improve their packaging. The packs do not tear off easily and often the next in line rips causing all the pills to spill and scatter.

    I have spent way too much time searching for meds on the floor so my dog would not eat them. Not good!

    In addition, you have to figure out exactly which direction and where to tear open the pack or it will not open. The problem is, even when you do figure it out, there are still issues with the perforations, ripping off the next pack in line, pills spilling and scattering and just too much hassle overall.

    I am sorry to say this has not been a good customer experience which is made worse by the fact that I had to pay for meds to cover for what PillPack did not send due to the mixup they caused during the transition from my local pharmacy.

    Not recommend!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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