Sheldon W.
Hartford, CTMember since December 2019

Reviews (1)


    • Dec 24, 2019
    • Verified Reviewer

    Vroom

    Car: good. Service: not so much.

    Easy online searching and reasonable purchase process. The car was delivered on time and in good shape. Customer service is where improvement is needed, I had to forward private information like copies of drivers license and trade-in title at least 3 times because their system didn't pick them up. I heard nothing from them for 3 days after the car was paid for. When I called to inquire, the agent promised to call me back, but never did. I called again the next day to learn that the car was on its way to me and I would receive delivery timing. The following day I received 2 phone calls and 2 emails with an approximate delivery time. The next day I heard nothing until the car arrived in the evening.

    I soon discovered that I had not received a bill of sale or any other paperwork. I called and was told it would be sent out by email attachment immediately. I called back the next day since it had not arrived and received another promise. This time the attachment came. In preparing to go register the car, I realized that the title had not been provided. After 2 or 3 more phone calls I was informed that this would take another 2 to 4 weeks.

    If I had known what to expect and received prompt replies to my questions, there would not be any issues. However, at this point, Carvana would be a much better choice for online car buying.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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