I was in the process of interviewing real estate agents for listing one of my rental properties for sale, and came across HomeLight.com that recommends local real estate services. Casey contacted me promptly after receiving my potential listing information from HomeLight.com and connected me with Brian Meyers. I set up an appointment with Brian through text message and he confirmed the appointment. I took time off from work and showed up in their nice office on-time. However, Brian wasn't there for the appointment and I did not get any notice regarding him being absent for the appointment. The office staff found a junior agent happens to be in the office at the time and obviously was unprepared for the discussion of the potential listing of my specific property to meet me and he offered to talk to me in place of Brian. I was very upset and just left the office. I consider keeping an appointment with a potential client a basic courtesy and requirement for real estate professionals. The Re/Max Elite Services missed this mark terribly and lost my potential businesses for sure, and perhaps HomeLight machine learning algorithm should take customer satisfaction into consideration?
Bottom Line: No, I would not recommend this to a friend
