Stewart M.
British Columbia, CanadaMember since December 2019

Reviews (1)


    • Dec 26, 2019
    • Verified Reviewer

    FixMeStick

    FixMeStick trouble shooting/customer service

    Overall Experience:

    I recently had the occasion to really test FixMeStick's customer service.

    First let me say that I hate dealing with customer "service" from other companies. The last thing they do is provide a service. I think sometimes that I'm dealing with an AI computer not a person. If so, the AI should be renamed AS (as in stupidity).

    Getting back to FixMeStick...I've always had really good service from their people and never hesitate to contact them. Today I spent something like 3 hours with representative Jon. He was amazing and found the solution to the problems I was having and my reluctant laptop is now being "fixed" by FixMeStick. Jon deserves a raise for his stamina and for sticking with a not so computer-savvy customer.

    Bottom Line: Yes, I would recommend this to a friend


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