My son was wearing retainers for 6 months and his teeth still weren't straight. They approved that he needed more retainers to wear. Now it is the fifth month that we are waiting for it. In the meantime, they lost the paperwork and they just keep promising next week. Absolutely not professional and you are just losing your time.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hi Helena. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will be sending you a private message. Thank you, Valerie.