Reviews (1)

I made an order on the 12th of October 2019 and only received the product on the 8th of November 2019 - but didn't use it until last week because I still had my current shampoo and conditioner to finish up.

I was looking forward so much to using FOB's products after reading about how highly-raved they were, but it was such a huge disappointment that my shampoo and conditioner worked the exact opposite of what was expected. I've only done two washes using the shampoo and conditioner and on top of making my hair drier and frizzier than before, my hair has been falling out a lot more than usual - not just after washing but as I go about my day as well.

When it falls out, it's just clumps of hair that's everywhere and it's heartbreaking. I've been taking extra care of my hair over the past few years and to have just these products that cost almost $100++ and have my hair condition depleted so badly in just 2 washes is just beyond me. I was looking forward to this so much because of the branding and strong reviews, but I've soon realized that a lot of other people have been reviewing that like me, their hair has been falling out a lot more than usual on top of having the products completely deplete their hair condition too. This is such a huge disappointment because I'm no longer eligible for the refund policy anymore, but I obviously can no longer continue using these products because of the incomprehensible damage done to my hair.

I would really appreciate it if your company can look into your products more carefully and give me a refund of what I ordered because it just does not even serve the basic purpose of being a "personalized haircare shampoo/conditioner" to suit our individualized needs. This is such a huge disappointment and I'm so upset at what it has done to my hair. I would give this a thousand zero stars if I could - please don't give your hard-earned money to this company ever.