Russ M.
MissouriMember since December 2019

Reviews (1)

    • Dec 28, 2019
    • Verified Reviewer


    Poor customer service/shipping damage 2x

    Overall Experience:

    Unfortunately, this was my 3rd purchase from them and the last 2 were damaged during delivery. They did eventually cover the first time but now the second time they will not do anything. Very poor customer service especially for a customer who bought 3 vehicles from them. So basically I was charged $500 for shipping, cost me an extra day of work and now need to repair car myself.

    Bottom Line: No, I would not recommend this to a friend

    • Dec 31, 2019

      Company Response from Vroom, Inc.

      Thanks for taking the time to express your concerns. We are disappointed to hear we left you feeling this way. We would like the chance to talk to you further so please reach out to us at (469) 660-1600 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team.

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