It started off a great experience, everyone was very helpful and nice. My new car was delivered exactly when they said it would. Communication was great. But as soon as my car was delivered and they took away my trade-in, things have quickly turned into a nightmare! It has not been over 3 weeks and they have still not paid off my trade-in. Keep hearing the same old story from them that this is not usual...and that they will call me back, which they never do. This is completely unacceptable.
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hi Robert, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear of the breaks in communication. When you have an opportunity, please reach out to us at (469) 660-1600 so we can look into this. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.