I read the no refund policy and decided against the app to find out later someone processed a payment for me. I want my money back! I would never recommend highway robbery to a friend or enemy!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from DoFasting
Dear Kimberly,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
You were charged since you have purchased a reoccurring 3-month subscription on September 20th and the subscription automatically renewed as indicated in your purchase confirmation. As per our terms and conditions, the subscription cancellation request should be sent to hello@dofasting.com. Unfortunately, we have not received a request from your email.
We have canceled your subscription and no further charges will occur, moreover, you can still use the app until the subscription ends. However, we regret to inform you, that due to our company policy, we are unable to issue a refund in this situation.
Please see our refund's policy which is stated in our Terms & Conditions:
5.2.4. the Company follows a no refund policy, unless the product is proven to be not as described or faulty. In such cases, client must contact our customer support at hello@dofasting.com within 14 days upon purchase and provide detailed information proving Company's product fault (with visual proof attached). Once a refund is issued, Client no longer has the access to Company's product. All refunds are applied to the original method of payment. By purchasing from the Company's website, client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
Our team strives to make our app as much innovative as possible and even more useful features are on the way. We truly hope you'll give our app another chance.