I purchased my ring back in September. It has been fours months since I purchased my ring. Two weeks ago it happened to tear. I emailed customer service and within 20 minutes got a reply back. They replaced my ring with no charge at all. I am so impressed with their customer service! I have to say that I will buy more rings from them. I think that it was just a flaw in this particular, because my first ring I had for over a year without any issues. I highly recommend their rings!
Bottom Line: Yes, I would recommend this to a friend