The treatment process went ok, I paid $2220 for a 6-month plan, by the end of the journey I got the email to advise to order the retainers to protect my teeth from shifting back. I followed the advice and ordered the retainer, the email said it would arrive in 2~3 weeks, now it’s 7 weeks, still no retainer. I have to wear the last set of aligners all this time and my teeth start shifting back. Contacted the company by phone and email, they gave the date for shipping, but nothing happened. Without the retainer, the whole process will be a waste of time and money.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Wendt, we are concerned to hear this and do not want any club members to experience a long delay with their order. I will be following up via private message for further assistance. Best, Valerie.