Gordon L.
San Antonio, TXMember since January 2020

Reviews (1)

    • Jan 14, 2020
    • Verified Reviewer

    Dexcom G6

    Lack of customer service

    Overall Experience:

    I am a Medicare/Tricare for Life customer of Dexcom. I use the G6 sensors and transmitter. They are wonderful products. Using the call center that Dexcom routes its calls to is absolutely useless. I tried reordering my supplies, I called Dexcom, was routed overseas, the agent said I did not have a valid Medicare number and to call my doctor's office and get one. The next said I needed a four-day investigation to determine benefits although Dexcom used my Medicare account the month before. My sensor expires in 8 days after that I’ll move to another CGM with USA-based customer service.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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