Carrie L.
United StatesMember since January 2020

Reviews (1)


    • Jan 17, 2020
    • Verified Reviewer

    Focallure

    Terrible and dishonest company

    I signed up for a subscription in November via a promotion which allowed me to receive my first box for free and pay for shipping. Once I received my first box, I was highly disappointed with the quality of the products. The packaging for each product was cheap, the quality of the products themselves were very poor. The products look like they came from a Claire’s, not a company attempting to provide reputable beauty products to consumers. I then attempted to cancel my subscription, which can only be done by emailing the company. They do not have a customer service number, mind you. After THREE WEEKS of back and forth communication and speaking with FIVE different employees from the company, not only could they not provide proof that their promotional policy required me to pay for the full price of the first box if I chose to cancel before receiving a second box, but they charged my card a second time WITHOUT MY AUTHORIZATION. Furthermore, I had it in writing no less than FOUR TIMES that I DID NOT authorize a second charge and requested to cancel my subscription! I have never dealt with such poor customer service, dishonest, and a downright SLEAZY and SLIMY company! Save yourself the hassle and go to Ipsy, FabFitFun, or frankly ANY other beauty subscription company because this company is TERRIBLE. What a joke of a company! The creator(s) should be absolutely ashamed of themselves for their utter lack of professionalism.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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