Reviews (1)

I contacted Vroom to buy one of the cars on their website. I asked it it had everything. The salesperson verified that it did. I made the purchase and when I received the vehicle it only had one key and did not have the remote for the DVD player. I contacted them about the items. They said that the vehicle only had one key and that was in the documentation. I looked carefully at the online documentation and in the paperwork that I had and it did not state that there was only one key. However, they stated that the remote for the DVD player should be there and that they needed to provide it. I haven't heard back from them regarding either issue. I ended up returning the vehicle because I did not want to be stuck with a vehicle that did not have all the equipment it should have had. The equipment (key and remote) would cost me approximately $800.00. Who is going to spend thousands of dollars on a vehicle only to be hit with an $800.00 bill? It's going to cost me $450.00 to return the vehicle but it is better than paying an additional $800.00. Buyer beware!