Matilda G.
CaliforniaMember since January 2020

Reviews (1)


    • Jan 17, 2020
    • Verified Reviewer

    Dr. Marty Nature's Blend

    HORRIBLE CUSTOMER SERVICE!

    They don’t sell their product, they shove it down your throat. The system is designed to promote more and more bags at the checkout. If you buy 3 bags, it pops up that "make it six and you will pay less". However, your order would be 9 bags and you’ll be charged for 3 bags separately and 6 bags on top of those three.

    THEY WON’T PAY FOR YOUR RETURN SHIPPING.

    There are too many other companies with better product and customer service. I’m sorry to give Dr. Marty business!

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Jan 21, 2020

      Company Response from Dr. Marty Pets

      Hi Matilda. I am Kat with Dr. Marty Pets. I am sorry to read your review of Dr. Marty Pets. We pride ourselves on our exemplary customer service and we apologize for your experience. We offer additional bags so that our customers may take advantage of the great savings on their pet’s favorite food. Customers are given the option to decline these additional savings. I want to thank you for taking the time to share your feedback. Dr. Marty Pets will look at this as a learning opportunity for how to improve in the future. I wish you a wonderful day.


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