Staci N.
Cincinnati, OHMember since January 2020

Reviews (1)

    • Jan 20, 2020
    • Verified Reviewer

    NewDay USA

    What a terrible experience!

    Overall Experience:

    The entire process with NewDay was terrible! Initially, we were told it would take about 30 days to close which turned into almost 90 days. Communication was lacking throughout the entire process. Emails and phone calls would go days or even a week with no return response and we had to constantly reach out to get information. We were told everything was in order multiple times and ready to close and then they would come back to us with something else they needed. Many times we were told one thing and then it was found to be inaccurate. I would not go through this process again with this company. It was very stressful, to say the least.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jan 21, 2020

      Company Response from NewDay USA

      Thank you for this feedback. Although we try to request the necessary documents with one call, further documentation is sometimes necessary to support provided information. We apologize for the delay in your loan process.

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