I purchased a car from this site thinking it would run smoothly and it has been anything but that. I was supposed to pick up my car on Sunday (19th), I received an email saying my car was on a broken down truck and wouldn't be here that day and had to reschedule until Tuesday (21st). I received another email saying my car was scanned onto another truck going a different way, saying I have to reschedule to Thursday (23rd), mind you, I have two jobs and telling your employer that your way of transportation got scanned into a different county is not okay. Carvana not only transferred me through departments but did not do anything to try to fix it. I paid shipping and here it will be five days late and all I got was an "I'm sorry." I had to pay extra on insurance to make sure I had it by Sunday and here it is days later, still no car and still no help from Carvana. I'm not a happy customer and I will not recommend Carvana.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us feedback regarding your recent experience. We always work as diligently as possible to ensure that vehicles are transported and delivered on time, so it is disheartening to hear that you experienced delays in your purchase. We understand the disappointment surrounding the delays and for this we are truly sorry. Carvana strives to improve with every customer interaction and we thank you for taking the time to leave feedback and your review is greatly appreciated. If you need further assistance, please do not hesitate to reach out to us at your earliest convenience.