Reviews (1)

My son put a number of items into his basket, £341 worth of items, and considering the cost of most of the items, this was a lot.

Wish introduced an instant purchase feature to the app, which is not a problem for most people, but with the younger generation who are naive, it is a huge problem. This coupled to the fact that I used my credit card for my son to purchase a present for his mother on this app, taking care for the card not to be remembered, it somehow remembered my card and processed the order.

Now ordinarily this would not be a problem as you normally get a cooling-off period, but Wish have taken this away, only allowing you 8 hours to cancel, as we only spotted this accidental purchase the following day, when the emails started to arrive, we were beyond the 8-hour window and Wish Customer Care, although they acknowledged the mistaken order, hid behind policy, stating the only way to resolve this was to wait for the items and then return them. What they did not say was that we would have to pay for the return of the items.