Has anyone that bought this product (Nutra Thrive) check the bottom of the container to see the Expiration Date?
The only thing it says was when it was manufactured date. I ordered 3 containers to get the discount. The package was delivered FAST, within 2 days. But...after opening the package and checking the date for expiration, there wasn't any. Date of manufacturing was December 2018 on all 3 containers.
I called immediately to customer service. And said you sent me OLD product dated 12/2018.
The answer I got was...oh it's good for 2 years from the date. I went round and round with this customer service, whomever he was. Didn't like his attitude, because I felt there should have been and expiration date, NOT manufacture date.
So I hung up, waited a few minutes, and called back. This time I spoke to Robert (Rob) and explained to him the same issue. Rob was more understanding than the other person. He sent me another package of 3. Same date issue.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Ultimate Pet Nutrition
Hi Dale, I'm Shayne from Ultimate Pet Nutrition. Thank you so much for your honest feedback regarding our packaging and Customer Service. We strive to provide our customer's with a positive and seamless experience, so I'm sorry to hear that yours was not the case. I can confirm that the date on the bottom of our products is the Manufactured Date...We do not include the expiration date on our products. If you have a product with the date 12/2018 on the bottom of the jar, then your product is good until 12/2020. Also, thank you for letting me know about your phone conversations with our Customer Service agents. I have noted your concerns and will ensure that this does not happen again. Please e-mail me at Shayne@ultimatepetnutrition.com if you have any other questions or concerns.