Reviews (1)

Terrible experience with this company so far.

January 24, 2020.

I want to love it but so far have had a terrible experience getting everything we have ordered. My description for this review is to post the email I just sent to them about our experience and lack of customer service:

I need to express my dismay with our whole experience thus far with your company.

I saw an advertisement for TAPFit on Facebook back at the end of November. I loved the idea of it. I love dancing for exercise and loved the idea of the sound of tap to motivate while doing it. So I suggested to my husband I would like it for a Christmas gift. At the time there was a special for $99 that included the tap shoes, the floor, and the DVDs. The first time he looked at the offer link it was there. He went back a week later and the same link no longer brought him to the offer but just to the TAPFit site which is not very user-friendly for trying to place orders. He emailed the support at the Tapfit.com email asking how to place the order. Someone emailed him back with a link that only provided him with the shoes to order. Another link provided the floor separately. Nothing else was provided. He placed the order for those two items separately because there weren’t any other options or help available. That was on December 5th. Once you place the order, there is absolutely NO confirmation that the order went through and of what you ordered. Nothing saying you will receive an email confirmation like every company I have ever ordered something from does. The only way he knew the order was placed was the charges to our credit card for $47 and $87.

The shoes showed just before Christmas in a clear plastic bag in a box with no packing slip, not one piece of literature in the box, just the shoes in a bag and no floor. So my husband emailed asking about the status of the order. No response after several follow-ups. Then when he finally received a response after 3 tries just to say it is being looked into. No further contact. So he contacted our credit card company to contest the $87 floor charge. The charge has not been credited to us yet.

After he gave me the tap shoes at Christmas and relayed his terrible experience, we then went in after Christmas, on December 28th and tried again to order the floor and DVDs (because the other one never showed up to this point and there is no communication whatsoever about shipping or expected delivery). This because when my husband first went into the website to order the whole package, nothing was clear as to how to order so he did it piecemeal. Once again, credit card is charged $114 for the floor and DVDs, no confirmation of order. All I got after hitting "enter" was a return to the home page. No "thanks for your order," nothing that confirmed the order was even placed, not even at the end of ordering, and again no email, just the charge to our card. We cannot find any customer service number and have asked in an email several times for one or a way to contact someone other than the email address that we get no confirmation from when messages are sent. To date we have now received 2 floors (only need one) and NOT the DVDs. Again, these products were in a box, no packing slip or literature whatsoever. Just the floor in each box and no DVDs. Have emailed once again that we haven’t received the full order and the history of that is below in this email. A week has gone by, again, no follow up from your company. Not feeling anything good about this product or company through this whole difficult experience which is so disappointing because now anytime I see the ad which constantly comes up or see your TAPFit Facebook page that should be motivating, it’s all disheartening. I very much want to enjoy the experience of what is advertised but so far we have paid out $248 and all we have are two floors (only need one) and one pair of shoes-absolutely nothing else.

I just looked up on the internet to see if there were any videos showing some of the exercises and a QVC video came up. Don’t know when it’s from but the point is that video was of course advertising the great deal they had on TAPFit for just $97 when it’s normally $148. It included the floor, shoes, 6 DVDs, over 80 online videos and all the ads pamphlets and booklets in the box with the items describing what product is and benefits, tips, etc., and whatever else would be in them. For $248 and a boatload of aggravation and no customer service, I have two floors and a pair of shoes with no instruction provided, no getting started guides and workout guides, no online anything. For a company that is supposedly touted by all these YV networks and as they said on QVC, exercise dance routines provided by celebrity choreographers to many stars, I have zilch.

I want someone at this company to rectify this. This whole process has been so poorly handled from the start and so disappointing. Even if I can’t have the $97 deal, which is now in effect for the NEW YEAR sale, I expect to get everything that comes with the $148 that was the package at the time that we tried our SECOND ORDER. Again, there has been NO customer assistance when we have tried to communicate on how to get the packages so the fact that we ordered things individually is all because of the links provided by your service rep and no way to ask about those once we received them because no one responds. We need a discount credit issued to us in some form. At this point, I would like to receive the DVDs, some online videos, and the instruction guides for the now NEW YEAR price of $97. So we should get a credit of $151 back to our credit card. I am well aware that we finally received the first floor as well but how on earth am I supposed to return that and get my money back when there is NO sufficient communication with your company. I am not putting that in the mail and expecting that it’s getting to you and you are refunding me with no proper communication when a company is taking orders and people's money.

I am sending this hoping one more time that someone will care enough to resolve this issue, not just send a packaged response of this is being looked into and will get back to you "shortly".