Dianna P.
Las Vegas, NVMember since January 2020

Reviews (1)


    • Jan 29, 2020
    • Verified Reviewer

    Vroom

    Horrible experience EVER

    Overall Experience:

    Will never recommend Vroom to anyone. I paid cash for a 2018 Mercedes Benz CLA250. Had to keep calling to see when the car was going to be delivered. The car was delivered to me at 8:30 pm, could not look over the vehicle. While driving the vehicle home, the service lights came on stating the vehicle was 134 passed due for service. Vroom was notified of this and instructed me to take it to a dealership to have a diagnostic done. After doing so, Vroom refused to pay for the repairs. Told me if I didn't want the car and wanted to do a buyback, I was responsible for the repairs. But if I keep the car they would pay for the repairs. In Vegas if I would have serviced this vehicle before selling it this all could have been avoided. Their representatives had attitudes because I wanted to return the car, because they did not honor their own contract agreements. Vroom basically forced me to keep this vehicle. I would have been out of another $1000 just to return the car from their restock fees and me paying for the repairs. So never again and never will I recommend Vroom.

    I also reported this to BBB.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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