Catherine L.
Orange County, CAMember since January 2020

Reviews (1)

    • Jan 30, 2020
    • Verified Reviewer


    Do not buy from them!

    Overall Experience:

    I had nothing but a terrible experience with Vroom from start to finish. I purchased a 2015 Jeep Wrangler Unlimited from them. The issues started with the delivery when the car was delivered a day late. They never kept me updated on the delivery status but I instead had to keep calling and was eventually told it would be delivered the next day. Once the vehicle was delivered the only place I ever drove it was straight to the Jeep dealership near me. Vroom did not fix the outstanding airbag recall on the vehicle prior to shipment and because of the return policy, I wanted it inspected. Immediately it was discovered that the radiator was cracked, the rear axle seal was leaking, there was a nail in the tire, severe rust damage to other parts of the vehicle, and a great deal of other problems totaling about $5,000. I contacted Vroom and was advised to return the car as they would make me jump through hoops to get any of the necessary repairs approved. I began the return process which I was told would be "painless" for me. Wrong again. I was told the vehicle would be picked up Monday. Monday came and went and nobody ever contacted me to pick up the vehicle.

    After countless hours on the phone with them and only under the threat of lawsuit did Vroom finally get a driver to pick up the vehicle, once again a day late. I spent days getting the runaround, was completely lied to about the "inspection" that is performed on the vehicle and was sent a car that was physically unsafe to drive from the moment it was delivered. Vroom intentionally dodged my phone calls and questions and made this process as difficult as possible in every way. Only after threatening to sue for the intentional infliction of emotional distress was any action taken by them. I am absolutely disgusted and appalled at their business model. Do not buy a car from them, they are cheap because they are completely unsafe. Spend the extra money at a REAL dealership.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-1 of 1