Jennifer H.
Westminster, CAMember since February 2020

Reviews (1)

    • Feb 4, 2020
    • Verified Reviewer


    Maintenance past due prior to sale of vehicle

    Overall Experience:

    Hello. We purchased a vehicle today however some concerns and the sale persons advised the items would be handled and paid by Carvana.

    1. BMW Idrive shows the vehicle is PAST DUE on an oil change.

    2. BMW Idrive shows the brake flush is PAST DUE.

    3. BMW Idrive shows the front brakes are PAST DUE on both the rotors and pads as we spoke to the local BMW dealership service department too.

    4. Front fender paint damage was not notated in the photos by Carvana.

    5. Interior display screen glass is damaged, breakage internal requiring replacement.

    The 150-point inspection allegedly is false, fabricated, and none of the above notated. False advertising by Carvana, and in our opinion fraud. Salesperson assures us Carvana will pay to have these maintenance repairs handled as the vehicle should NOT be for sale with past due maintenance items. Even the BMW dealership service department tells us the same, shows within their computer past due maintenance.

    As for the warranty, this does NOT address maintenance items that were not handled at the time of inspection by Carvana. As of the moment, awaiting to hear specifically how Carvana will address their internal mistakes. If they handle it, impressive and simple errors by the inspection team. And if not, obvious fraudulent advertising by the company and misled by the Carvana representative whom assisted us at the time of delivery. Uncertain whether the vehicle will be returned back to Carvana within a couple days OR repairs paid by Carvana. May indeed be more wise to purchase a CPO, certified preowned vehicle from the dealership as many maintenance items certainly not past due!

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Feb 5, 2020

      Company Response from Carvana

      Thank you for providing your feedback regarding your overall experience with Carvana. As a growing company, we want to improve every aspect of our business and in the moments where we fall short, we look for how these mistakes occurred, then proactively work to perfect the areas of growth. Carvana wants to sincerely apologize for the issues you’ve encountered. This is not the type of experience we want our customers to have. After reviewing your account, we see you are working directly with our third-party warranty company to resolve your mechanical concerns. Once again, we truly appreciate your patience through this process. Please do not hesitate to reach out to (800) 333-4554 if you have any further questions or concerns.

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