Ryan J.
Ryan J.
Kansas City, MOMember since February 2020

Reviews (1)

    • Feb 4, 2020
    • Verified Reviewer


    Good buying experience, terrible post-sale experience

    Overall Experience:

    Everything with the initial purchase and delivery went amazing. The woman that delivered the car was fantastic and the sales agents were super helpful! However, I am now dealing with registration issues. My previous car was totaled and I’m waiting for some forms for insurance that are needed to register the car and get a refund on the sales tax.

    I have communicated with Carvana a number of times on the phone and through chat. The other day I got an email threatening repossession because I have not uploaded the forms yet dispute the fact that multiple agents said to take the time I need. I immediately called and the agent on the phone sort of said "too bad so sad". She didn’t really say that, she was trying to be helpful but was not clear and didn’t seem to have the ability to transfer me to anyone that could help.

    I am working on the insurance company and trying to get a couple more weeks to figure all this out but I can’t get in touch with any supervisors or anyone that can help.

    I'm really unsure what to do and frustrated at their customer support. I’m hoping I can get someone that can help next time I call.

    Overall I loved the buying experience and support. I loathe the post-sale support.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Feb 5, 2020

      Company Response from Carvana

      Thank you for taking the time to share your experience with us. We’re thrilled that you enjoyed our order and delivery process. However, we want to ensure each of our customers has a great experience from beginning to end. We understand that this wasn’t the case for you, and for that, we are sorry. Carvana works tirelessly to prevent any possible delays with registration, and we understand that sometimes issues can arise. We do see that you have been in contact with our inside team to resolve your concerns. Please do not hesitate to reach out to us at (800) 333-4554 should you need further assistance.

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