Randy W.
CaliforniaMember since February 2020

Reviews (1)

    • Feb 5, 2020
    • Verified Reviewer


    Vroom...not so much

    Overall Experience:

    I purchased a 2015 Porsche for $40,000.00 and 24k miles.

    1. The Carfax and the advertising on Vroom identified that the car had 5000 miles and 9 months remaining on the factory warranty. This was false. It had expired 1 year earlier.

    2. The car arrived filthy dirty with mud on all 4 tires.

    3. The windshield had a 16" crack across the front that was not in the online photos nor noted in the advertising.

    4. When I took the car to a Porsche mechanic to inspect, the inspection revealed that oil was leaking from the oil pan and had a leaking gasket and plug, and at least two sections of the car had been repainted.

    Other than that, the car is beautiful.

    I contacted Vroom about having the windshield replaced. I also sent them an estimate from the Porsche dealer, as I have read and have also been told, do not let a non-Porsche trained repair company handle the replacement. That was 6 days ago, and now I must decide on the 7th day if I want to return the car or not. I have nearly $1000 invested thus far in inspection and cleaning fees. Needless to say, I am not happy. Further, Vroom is pushing a non-Porsche specific vendor for the window repair. I could have done better on Craigslist, on my own.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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