Vanessa F.
Alexandria, VAMember since February 2020

Reviews (1)

    • Feb 5, 2020
    • Verified Reviewer

    NewDay USA

    Unprofessional, expensive, and frustrating

    Overall Experience:

    I knew going into this that at 1% origination cost NewDay USA was significantly more expensive than other lenders. I expected that NewDay was experienced and the process would be as easy as my last refinance. What I did not realize was that while the nice, respectful agent who was willing to work with me after 5 pm when I got home from work had no experience and no oversight. My home has significantly increased in value, 50%, in six years. I have never missed a payment. I chose to refinance to pay off credit card debt. My agent Cody was right on it, calling me nightly making sure I got my appraisal. After that, he only called when he needed something ASAP. Documents he couldn't accept because they were encrypted, and needed me to re-send my PII unencrypted. Then he didn't even warn me, I just got a call from a random credit agency and I had to chase my agent down to tell me they needed to validate my most recent mortgage payments. (I was...just supposed to trust a random call from a credit agency?) But I did it. So imagine my surprise when I call him the night before my closing - agreed upon and still "cleared to close" on 1/17 on my dashboard - when he tells me no, the company can't close for a week after I electronically signed the electronic copy of the paperwork I had just received. When I follow-up again, he says I'm cleared to close, but he can't schedule the notary. And when I close with the notary on 1/24, I realize that my agent had lied to me (it is on your phone record) about being able to pay my mortgage 1/2 every two weeks when I get paid. Which is called "partial payments" and is not an allowed option on my new mortgage. So now I am sitting at home, filling out the paperwork to go with these stupid creditor checks that I have to mail myself just so you can keep the money for a few more days by not wiring it to me to pay online, and I am very, very angry.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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