Thuy N.
TexasMember since February 2020

Reviews (1)


    • Feb 7, 2020
    • Verified Reviewer

    Hubble Contacts

    Scam business - worst experience ever

    Overall Experience:

    Never waste your time and money on this type of scam business. They will trap you with $1 and no detail description on how and when you should cancel subscription (day of cancellation was hidden inside the Terms of Use in very tiny font at bottom of page, without any guidance in advance, how do you know?). They just disclose it after they get your money and you cannot return or get a refund. Cheap quality, potential eye health problem. No place for direct reviews appears on Google for transparency like with other good quality businesses. This is how you know if it scam or not. The worst experience ever.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Mar 9, 2020

      Company Response from Hubble Contacts

      Hi, Thuy,

      Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. If you have any questions about our policies or about your account, you can send us an email to help@hubblecontacts.com with the subject line "Attn: HighYa" and we'll be happy to help you from there.

      Best,

      Sophia


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